Below FAQ are some common concerns of our clients before purchasing the theme. if
you have other questions, please just send it to
[email protected]
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button
below to chat live with a Customer Service representative.
If we aren’t available,
drop us an email and we will get back to you within 24 hours!
Import Taxes And Tariffs
You are responsible for all import duties and duties that may be charged when the article passes through customs. When your ordered goods arrive in your country, you must pay taxes. We advise you to familiarize local tax regulations before ordering.
If you refuse delivery of a parcel due to import duties or taxes, you assume all liability for all costs involved in returning the item to us.You are also liable for any import duties or taxes incurred during the return process.
Your satisfaction is our service purpose, if you have any question or need help, please feel free to contact with us, we will help you.
Our Guarantee
Return or exchange within 30 days from the delivered date.
Request:
1.Items received within 30 days from the delivered date.
2. Items received unused, undamaged, unwashed and in original package.
3. We do not offer return on earrings
4. Return shipping fees are at the customer's own expense.Original shipping fees are non-refundable
5. We do not accept returned items that were sent back directly without address that we send
6. Please send the item(s) back to us through a local mail office instead of express services like DHL, UPS, TNT, and FEDEX.
(If you choosing one of the above-mentioned fast deliver options you might incur in import taxes and the delivery might be delayed due to the customs clearance process.)
Orders are usually processed and shipped within 1~5 working days of purchase.
If the item is hot, sometimes it might extend to 8 working days.
We are speeding up to prepare the items for our customers as soon as possible.